Exstream

Exstream is a software company that provides solutions for customer communications management. Their platform allows businesses to create, manage, and deliver personalized customer communications across various channels, including print, email, web, and mobile. The company focuses on enabling organizations to enhance customer engagement and streamline their communication workflows.

The Exstream platform, often referred to as Exstream Dialogue, integrates content creation, data management, and output generation capabilities. This allows for the design of dynamic documents and messages that can adapt based on customer data and preferences. Businesses use Exstream to generate a wide range of communications such as bills, statements, policy documents, marketing materials, and customer service responses. The aim is to provide relevant and timely information to customers in a way that improves their overall experience.

Exstream's solutions are designed to support regulatory compliance and brand consistency across all customer touchpoints. By centralizing the management of communication templates and content, organizations can ensure that their messaging is accurate and aligned with their brand identity. The company serves a variety of industries, including financial services, insurance, healthcare, and utilities, where customer communication is a critical aspect of operations and customer satisfaction. Exstream was acquired by OpenText in 2017.