Etämyyntien

Etämyyntien refers to distance selling in Finnish. This practice encompasses any sale where the seller and consumer are not physically present in the same location at the time of the conclusion of the contract. This includes sales conducted through various channels such as online stores, mail order catalogs, telephone sales, and sales made via television or other electronic media.

In Finland, as in the European Union, distance selling is subject to specific consumer protection regulations. These regulations are designed to ensure that consumers have sufficient information and rights when purchasing goods or services remotely. Key provisions include the right of withdrawal, also known as the cooling-off period, which allows consumers to cancel a purchase within a specified timeframe, typically 14 days, without needing to provide a reason.

Sellers engaging in etämyynnit are obligated to provide consumers with clear and comprehensive information before the contract is concluded. This information typically includes details about the seller's identity and contact information, the main characteristics of the goods or services, the total price including all taxes and additional charges, payment arrangements, delivery details, and the consumer's right of withdrawal. The seller must also confirm these details in writing or on another durable medium after the contract has been concluded, but no later than at the time of delivery of the goods or before the performance of the service.

These regulations apply to both business-to-consumer (B2C) transactions. Exemptions from certain distance selling rules may apply in specific cases, such as for certain types of services or goods that are perishable or have been unsealed by the consumer. The aim of etämyyntien regulations is to foster trust and facilitate secure online and remote commerce while safeguarding consumer interests.