Dialers
A dialer is a device or software that initiates telephone calls, typically automatically, as part of outbound calling campaigns, customer service, debt collection, and surveys. It can be hardware-based or software-based and may connect to traditional PSTN or modern VoIP networks. The goal is to increase efficiency by reducing idle time between calls.
There are several dialing modes. Auto-dialers place calls automatically without human intervention. Predictive dialers estimate when
In practice, dialers are integrated with customer relationship management systems, telephony platforms, or cloud services. They
Regulation and ethics: Many jurisdictions regulate autodialing to protect consumer privacy, limit calling times, and require
In mobile devices, the term dialer also refers to apps that manage number lookup, speed dial, and