ügyfélkapu

Ügyfélkapu is the Hungarian government's online customer portal that provides a centralized login and communication channel between citizens, businesses and public authorities. It enables electronic access to a wide range of public administration services, including tax administration, social security, licensing, and various online submissions to government bodies. The system is designed to simplify interactions with public institutions by allowing users to manage procedures online rather than in person.

Who uses it: Hungarian residents, citizens and corporate clients can create and use an Ügyfélkapu account to access services on participating public portals. It serves both individuals and businesses that need to interact with state authorities.

How it works: An Ügyfélkapu account is created through official government channels and is used to authenticate on multiple public service sites. Access typically requires a username and password, with additional verification steps for more sensitive operations. Depending on the service, stronger authentication methods or digital certificates may be used to improve security.

Services and scope: Common uses include filing personal income tax returns with the National Tax and Customs Administration (NAV), checking or updating personal data, applying for government permits, and submitting documents or inquiries to various public authorities. The portal aims to streamline administrative procedures and reduce the need for in-person visits.

Security and privacy: Ügyfélkapu relies on government-managed identity verification and encryption to protect user data. Access is recorded, and users are responsible for safeguarding their credentials. Data protection is governed by applicable Hungarian privacy and public administration regulations.

Notes: Not all public services are available exclusively through Ügyfélkapu; some require additional authentication or specific digital certificates. The system is maintained as part of Hungary’s e-government infrastructure.