zaakY

zaakY is a software platform designed to manage case-based workflows and knowledge resources for organizations. It provides tools for case tracking, task automation, document management, and collaboration aimed at improving process visibility and accountability.

Developed by a technology team as a modular workflow solution, zaakY is marketed primarily to small and medium-sized enterprises seeking to tailor processes without extensive custom development. The platform emphasizes configurable workflows, audit trails, data ownership, and interoperability with existing systems.

Key features include case boards and lists, a visual workflow designer, role-based access control, versioned documents, task automation rules, and APIs or adapters for integration with external apps.

The architecture is modular and service-based, with a web-based user interface and a backend that exposes programmatic interfaces for integration. Deployments can be hosted in the cloud or run on premises, depending on organizational requirements.

Since its release, zaakY has been adopted by several SMEs to standardize operations, improve collaboration, and maintain an audit trail across departments. The project is described in user guides and community discussions as an extensible, user-configurable platform.