utilitiesassist

UtilitiesAssist is a cloud-based software platform designed to help utilities, municipalities, and property managers manage utility data and operations. The system collects consumption data from smart meters and sub-metering devices, processes billing information, and offers analytics and customer engagement tools for electricity, water, and gas utilities as well as multi-tenant buildings.

Developed by a technology firm focused on utility software, UtilitiesAssist was released in the early 2010s and has evolved through multiple versions. Its development has emphasized interoperability, API access, and data standards to enable integration with meter data management systems, GIS, and enterprise resource planning tools. Recent updates include AI-powered anomaly detection and automated demand-response workflows.

Core features include meter data management, billing and invoicing, rate analysis and tariff optimization, outage and service-request management, asset and work-order tracking, and a customer portal. The platform supports open APIs and configurable dashboards, enabling utilities to monitor usage, detect anomalies, and communicate with customers effectively.

Usage and impact: UtilitiesAssist is used by electric, water, and gas utilities, as well as city agencies and property management firms, to improve data accuracy, streamline operations, and support efficiency programs. Critics note concerns about data privacy, vendor lock-in, and the need for rigorous security practices to protect sensitive consumption information.

See also: Smart grid, Meter data management, Utility software.