tjenesteplan

A tjenesteplan is a document used in certain organizations, particularly in the public sector in Nordic countries like Norway, to outline the service provision and operational activities of a specific unit or department over a defined period. It serves as a planning tool that details what services will be offered, to whom, how these services will be delivered, and the resources required to achieve these objectives. The plan typically includes a description of the unit's mission and goals, its key performance indicators (KPIs), and the strategies to be employed to meet those goals. It may also detail budget allocations, staffing requirements, and timelines for various activities.

The purpose of a tjenesteplan is multifaceted. It ensures clarity and transparency in service delivery, allowing stakeholders, including employees, management, and the public, to understand the scope and nature of the services provided. It also facilitates efficient resource management by aligning operational plans with available resources and financial constraints. Furthermore, it acts as a benchmark for evaluating performance, enabling the organization to assess its effectiveness and make necessary adjustments. The development of a tjenesteplan often involves input from various stakeholders to ensure its relevance and feasibility. It is a dynamic document, subject to review and revision as circumstances and organizational priorities evolve.