tilauskirjat

Tilauskirjat are records used in Finnish business to document customer orders and their progression from placement to fulfillment. Historically, tilauskirjat referred to physical ledgers in which clerks recorded essential information about each order, while modern usage often describes digital records housed in ERP or accounting systems. The core purpose is to provide a traceable, auditable record of what a customer has requested, by whom, when, and under what terms.

A typical tilauskirja contains data such as order number, customer or client, order date, requested delivery date, product or service description, quantity, unit price, total value, payment terms, delivery method, and current status (e.g., new, confirmed, fulfilled, canceled). The information supports inventory planning, procurement, production scheduling, and invoicing. Tilauskirjoja often link to related documents such as quotation documents, purchase orders, packing lists, and invoices.

There are different forms of tilauskirjat: traditional physical order books used in small or manual operations, and electronic tilauskirjat embedded in enterprise resource planning (ERP) or customer relationship management (CRM) systems. In libraries, retail, and manufacturing, the term may be used for order records specific to acquisitions, sales, or work orders.

Process-wise, a tilauskirja typically originates with an order placement, undergoes validation and confirmation, then moves through fulfillment, shipping, and invoicing before archiving for accounting and audit purposes.