teeninduspakkujaid
Teeninduspakkujaid are organizations that deliver services to customers or other businesses, rather than selling tangible goods. They provide a range of intangibles such as maintenance, support, consulting, cloud or IT services, financial processing, or facilities management under formal agreements. The term covers direct service providers as well as intermediaries that aggregate, manage, or bundle services from multiple suppliers.
The main roles include designing service offerings, delivering the service, maintaining it, and handling customer support
Service delivery is typically defined in a service level agreement (SLA) or service catalog, specifying performance
In procurement and business strategy, the evaluation of teeninduspakkujaid focuses on reliability, security, scalability, regulatory compliance,