tagasikutsumisteks
Tagasikutsumisteks, or callback requests, is a customer service mechanism that allows a caller to request a return call from a company rather than waiting on hold. It is used by call centers, banks, telecom providers, e-commerce, and service hotlines to improve customer experience and optimize agent utilization.
The typical workflow begins when a customer initiates a callback through a website widget, mobile app, IVR
Variants of tagasikutsumisteks include immediate callbacks (promptly after the request) or scheduled callbacks in a chosen
Benefits and limitations: Callback requests can reduce on-hold times, balance workload, and boost customer satisfaction. Potential
Implementation considerations involve integrating telephony systems (PBX or VoIP), CRM software, and front-end interfaces. Organizations should