shortchanging

Shortchanging is the act of giving someone less money or value than is owed in a transaction. It most commonly arises in cash dealings, such as a cashier returning less change than required, but it can also refer to under-delivering on goods or services. It can be intentional fraud or an honest error.

Common forms include underpaying change, mispricing, or withholding promised discounts. In some cases, vendors use different denominations to obscure the true total, or service providers fail to deliver the agreed benefits. Shortchanging damages customer trust and can constitute deception.

Legal consequences depend on jurisdiction. Deliberate shortchanging may be theft or fraud and can lead to criminal charges, fines, or civil liability. Companies may face audits, penalties, or licenses being affected; consumers may claim refunds or damages through consumer protection channels.

Prevention emphasizes robust cash-handling controls: frequent till reconciliations, price verification, and dual-person checks. Clear pricing, receipts, surveillance, and staff training reduce occurrences. Customers should verify change at purchase and retain receipts.

Etymology: the term derives from short (deficient) and change (money returned). It is used mainly in English to describe unfair money handling and is sometimes employed metaphorically for failures in service or value.