serviceplattformer
A serviceplattformer is a digital platform that enables the exchange of services between customers and providers. It combines a marketplace with tools for matching, communication, payment, scheduling and sometimes work management, while using reputation systems to build trust.
serviceplattformer operate as multi-sided platforms, reducing search and transaction costs for both sides. They collect data
Common business models include taking a commission from each transaction, charging service fees, or offering subscription
They are used across on-demand services such as home repairs, cleaning, transportation, tutoring, IT support, freelance
Benefits include greater market reach, transparency for buyers and sellers, and flexibility for workers. Challenges include
Governance typically involves terms of service, verification processes, safety standards, licensing where required, and dispute mechanisms.
See also: platform economy, two-sided market, on-demand services.