reklamationsnämnden

Reklamationsnämnden, often translated as the Consumer Complaints Board or similar, is a Swedish independent body that handles consumer disputes. It is an alternative dispute resolution (ADR) forum where consumers can seek resolution for complaints against businesses. The primary function of Reklamationsnämnden is to provide a cost-effective and relatively quick way for consumers to resolve disagreements without needing to go to court.

The board typically handles complaints related to goods and services purchased by private consumers. This can include issues with product quality, delivery, faulty services, or disagreements over pricing. For a complaint to be considered, the consumer must have first attempted to resolve the issue directly with the business. If direct negotiation fails, the consumer can then submit a complaint to Reklamationsnämnden.

Reklamationsnämnden's decisions are not legally binding in the same way court judgments are, but they carry significant weight and are generally respected by businesses. Companies that choose to participate in the process often agree to abide by the board's recommendations. The process is generally free of charge for consumers. The board's work contributes to consumer protection and promotes fair practices within the Swedish market.