receptEval
receptEval is a framework designed for the evaluation of reception procedures, particularly within the context of software development and IT service management. Its primary purpose is to provide a structured and quantifiable approach to assessing how effectively incoming requests, issues, or information are received, processed, and initially handled. This can encompass a wide range of scenarios, from customer support tickets to internal IT change requests.
The core of receptEval lies in defining a set of measurable criteria relevant to the reception process.
Implementing receptEval typically involves establishing clear workflows for reception, defining key performance indicators (KPIs) related to