processägande

Processägande, or process ownership, is a management concept where an individual is assigned responsibility for a specific business process. This individual, the process owner, is accountable for the design, execution, and continuous improvement of that process. They are not necessarily the person who performs every step of the process, but rather the one who ensures it functions effectively and efficiently to achieve its intended outcomes.

The role of a process owner typically involves understanding the entire lifecycle of the process, identifying potential bottlenecks or inefficiencies, and implementing changes to optimize performance. They often collaborate with various stakeholders, including employees involved in the process, other process owners, and management, to gather feedback and drive improvements. Key responsibilities include defining process metrics, monitoring performance against these metrics, and making decisions about process adjustments.

Process ownership aims to create clear accountability and a dedicated focus on improving key business activities. By assigning ownership, organizations can foster a culture of continuous improvement and ensure that processes are aligned with strategic goals. This approach helps to break down silos, as the process owner has a holistic view of how their process interacts with others. Ultimately, effective process ownership contributes to increased operational efficiency, better quality, and enhanced customer satisfaction.