problemregister

A problemregister, often called a problem log, is a centralized repository used to document and track problems, defects, or issues identified during the lifecycle of a product, service, or system. It is commonly used in IT service management, software development, and quality assurance to enable systematic handling of problems beyond individual incidents.

A problem register typically stores entries called problem records. Each record includes fields such as a unique problem ID, title or description, discovery date, severity or priority, affected components or services, current status, and assigned owner. Additional fields commonly tracked are root cause analysis, known workarounds, proposed and implemented permanent fixes, related change requests, and closure date.

The primary purpose of a problemregister is to provide an auditable history and a structured workflow for investigating and resolving underlying causes. It supports root cause analysis, coordinates remediation efforts, and helps capture preventive actions to reduce recurrence. By linking to known errors and change records, it also facilitates knowledge sharing and continuous improvement.

Lifecycle and workflow typically follow these steps: a problem is detected or inferred from incidents and logged in the register; it is prioritized and a problem record is created; a root cause analysis is conducted; a workaround is documented if available; a permanent solution is planned and implemented, often via a change management process; the record is updated with outcomes and closed when resolved.

In practice, the problemregister is a key component of problem management in frameworks such as ITIL. It complements incident logs and change registers, and is supported by governance practices to maintain data quality, access control, and regular review.