prestationscentrerad
Prestationscentrerad is a term used in Swedish- and Norwegian-language public administration and management to describe an approach to service delivery that centers on the prestations—the specific services or benefits—that a client receives. In this perspective, planning, resource allocation and evaluation are organized around defined service outputs rather than primarily around internal processes, organizational units, or inputs.
The model commonly involves defining service packages or prestations with explicit descriptions, performance standards, and outcome-oriented
Key characteristics include predefined prestations, service-level agreements, standardized delivery practices, and measurement of results from the
Prestationscentrerad is a term most often found in Scandinavian public-sector discourse and is used to describe