peoplerequests

Peoplerequests is a broad term used in information management and service design to describe the requests that individuals submit to an organization, platform, or system to obtain information, services, or actions. The term encompasses requests made by customers, users, researchers, or members through various channels, including web forms, email, chat, or telephone.

Common categories include data-related requests, such as privacy and data access requests under data protection laws; customer support inquiries; requests for account actions or access changes; feature or product improvement suggestions; and accessibility or accommodation requests. In some contexts, peoplerequests also cover procurement or access permissions, licensing requests, and research approvals.

Managing peoplerequests generally follows a lifecycle: intake and validation, routing to the appropriate team, escalation when needed, fulfillment or denial with justification, and documentation for audit and reporting. Organizations often use ticketing or case management systems and set service levels to ensure timely responses.

Governance considerations include privacy and data protection, consent management, data minimization, and retention policies. Compliance with legal frameworks such as GDPR or national privacy laws may require documented responses and the ability to demonstrate timely handling. Effective peoplerequests processes emphasize transparency, accessibility of information, and user-centered design.

See also: information request, service request, customer support, freedom of information request, data subject access request.