laatuperiaatteet

Laatuperiaatteet are fundamental concepts that guide organizations in achieving and maintaining high standards of quality. These principles form the bedrock of quality management systems, such as ISO 9001, and are designed to foster a culture of continuous improvement and customer satisfaction.

A key principle is customer focus, emphasizing the need to understand current and future customer needs, meet their requirements, and strive to exceed their expectations. Another important aspect is leadership, which involves establishing unity of purpose and direction, and creating an environment where people are engaged in achieving the organization's quality objectives.

Engagement of people is also crucial. Capable, empowered, and engaged people at all levels are essential to the enhancement of an organization's capability to create and deliver value. The principle of process approach recognizes that desired results are achieved more efficiently when activities and related resources are managed as a process.

Evidence-based decision making is another cornerstone. Effective decisions are based on the analysis of data and information. Relationship management focuses on managing the organization's relationships with its interested parties, such as suppliers, as a mutually beneficial relationship enhances the ability of all parties to create value. Finally, continuous improvement is vital. Continuous improvement of the organization's overall performance should be a permanent objective. By adhering to these principles, organizations can systematically enhance their processes, products, and services, leading to greater success and sustainability.