laatukäsikirja

Laatukäsikirja, meaning "Quality Manual" in Finnish, is a document that outlines an organization's quality management system. It serves as a foundational text, describing the policies, procedures, and responsibilities related to ensuring and improving product or service quality. The primary purpose of a laatukäsikirja is to provide a clear and consistent framework for all operations that impact quality.

Typically, a laatukäsikirja will detail the scope of the quality management system, its objectives, and the commitment of management to quality. It may also include information about the organizational structure, the roles and responsibilities of personnel involved in quality assurance, and how customer requirements are identified and met. Furthermore, it often describes the processes for design, development, production, and service delivery, along with methods for monitoring, measurement, analysis, and improvement.

The development and maintenance of a laatukäsikirja are often linked to international standards such as ISO 9001. By documenting their quality management system, organizations can demonstrate their commitment to quality to customers, stakeholders, and regulatory bodies. It also acts as a training tool for employees, ensuring everyone understands their role in maintaining and enhancing quality. The document is usually a living entity, subject to regular review and updates to reflect changes in processes, products, or market requirements.