kundestrømme
Kundestrømme, often translated as customer flows or customer journeys, refers to the paths customers take when interacting with a business or service. This concept is crucial for understanding customer behavior and optimizing the customer experience. It encompasses all touchpoints, from initial awareness of a product or service, through consideration, purchase, use, and potentially loyalty or advocacy.
Analyzing kundestrømme involves mapping out the various channels and interactions a customer experiences. This can include
Effective management of kundestrømme aims to create a seamless and positive experience for the customer at