konsumenttvistelösningar
Konsumenttvistelösningar, or consumer dispute resolution, refers to the processes and bodies available to consumers to resolve conflicts with businesses. These mechanisms are designed to provide an accessible, often free or low-cost, alternative to traditional court proceedings. The primary goal is to facilitate a resolution that is fair to both the consumer and the seller or service provider.
In Sweden, the primary authority for consumer disputes is the National Board for Consumer Disputes (Allmänna
Besides ARN, consumers may also have access to other dispute resolution methods. These can include mediation,