klientrelationen
Klientrelationen, or client relations, refer to the ongoing interaction between a service provider and its clients, aimed at creating trust, delivering value, and maintaining mutual alignment across the client lifecycle. The concept encompasses communication, service quality, expectations management, and the development of long-term partnerships.
They span activities from client acquisition and onboarding to ongoing account management, service delivery, support, and
Practices include regular, proactive communication; clear governance and point-of-contact; personalized service; transparent pricing; and systematic feedback
Challenges include changing client expectations, complex buying cycles, data silos, and regulatory constraints. Success is often
Klientrelationen are relevant across industries, including law, consulting, finance, IT services, and healthcare, where ongoing trust