kliendisuhtlussüsteemid
Kliendisuhtlussüsteemid, or customer relationship management systems (CRMS), are software applications designed to manage and analyze customer interactions and data throughout the customer lifecycle. These systems help businesses build strong relationships with their customers by providing a centralized platform for managing customer information, tracking interactions, and automating sales, marketing, and customer service processes.
CRMS typically include features such as contact management, sales pipeline tracking, customer service ticketing, marketing automation,
There are various types of CRMS, including operational CRMS, analytical CRMS, and collaborative CRMS. Operational CRMS
Implementing a CRMS can lead to improved customer retention, increased sales, and enhanced overall customer satisfaction.