incidenskezelési
Incidenskezelési, often translated as incident management, is a systematic process used by organizations to respond to and manage unexpected events or disruptions that can impact their operations, services, or systems. The primary goal of incident management is to restore normal service operation as quickly as possible and to minimize the adverse impact on business operations. This involves a series of steps including detection, logging, categorization, prioritization, diagnosis, resolution, and closure of incidents.
The process typically begins with the identification of an incident, which can be reported by users, detected
Diagnosis involves investigating the root cause of the incident. Once the cause is understood, a resolution