hyresgästservice

Hyresgästservice is the customer service function within a landlord's housing administration dedicated to tenants in rental housing. It encompasses handling inquiries, processing repairs, coordinating maintenance, providing information about rent, leases, and housing policies, and supporting tenants in move-in and move-out processes.

Typical responsibilities include answering questions about tenancy terms, arranging and tracking repairs, coordinating with technicians and contractors, managing emergency response, distributing notices about planned maintenance, and facilitating access to common services such as waste disposal, recycling, and safety inspections. It also includes handling complaints and escalating issues to the property manager or landlord when needed.

Service channels often include a dedicated telephone line, email, and a digital tenant portal, sometimes staffed with multilingual personnel and accessible hours. The aim is to provide timely responses, transparent information, and equal access for all tenants.

In Sweden, hyresgästservice operates within the framework of tenancy legislation (hyreslagen) and consumer protection principles; while it supports tenants, it does not replace legal remedies for disputes, which may be handled by the relevant housing board (hyresnämnd) or court if necessary. The term is commonly used by municipal housing companies and private landlords alike, and may be referred to as tenant services, customer service, or property management support.