folyamatkövetést

Folyamatkövetés, in English process tracking or workflow monitoring, refers to the systematic observation and management of ongoing processes within an organization or system. It involves collecting data at various stages of a process to understand its performance, identify bottlenecks, and ensure its efficient execution. The primary goal of folyamatkövetés is to gain insights into how a process is functioning, allowing for timely interventions and improvements.

This practice typically involves defining key performance indicators (KPIs) relevant to the process, such as completion time, resource utilization, error rates, and customer satisfaction. Data collection methods can range from manual checks and surveys to automated software solutions that monitor digital workflows. The gathered information is then analyzed to evaluate the process against predefined benchmarks and objectives.

Effective folyamatkövetés enables organizations to proactively address issues before they escalate, optimize resource allocation, and enhance overall productivity. It also supports continuous improvement initiatives by providing the data needed to identify areas for enhancement and measure the impact of changes. Ultimately, it contributes to greater transparency, accountability, and control over operational activities.