faveo

Faveo is a software brand that offers customer support solutions, most notably Faveo Helpdesk, a self-hosted ticketing system designed for small and medium-sized businesses. The platform provides a web-based interface for support teams and a customer-facing portal to track tickets, responses, and knowledge resources. It aims to simplify case management, automation, and reporting across multiple channels.

Key features include ticket management (creation, assignment, statuses), automation rules and SLAs, a knowledge base, and reporting. It supports multi-channel input through email piping and forms, and can integrate with external systems via an API. The product includes role-based access control, multi-user collaboration, and audit trails to support compliance.

Faveo Helpdesk is built on the PHP Laravel framework with a JavaScript-based front end. It uses MySQL or MariaDB for data storage and can be deployed on Linux servers, via Docker, or in cloud environments. The Community Edition is released under the GNU General Public License v3, while the Enterprise Edition is a paid version that adds extra features and official support.

The project is maintained by Faveo Software and has a global user base, with ongoing updates and community contributions. It is positioned as an open-source alternative to proprietary helpdesk systems for teams seeking a customizable, self-hosted solution.