easytoservice

easytoservice is a cloud-based service management platform designed to streamline the delivery of services to customers and the operations of field technicians. The platform integrates ticketing, work-order management, dispatch, asset management, preventive maintenance, and analytics into a single system, with an emphasis on reducing delays and improving first-time fix rates.

The software offers a web-based console and mobile applications for technicians, plus features such as offline data capture, GPS-based scheduling, barcode or QR-scanning for asset tracking, invoicing, and integration with accounting or billing systems. It supports integrations with other business tools through APIs and prebuilt connectors for popular CRM, ERP, and ITSM systems.

Origin and development: The service was developed to address challenges faced by small and medium-sized service providers seeking to centralize operations. It was introduced in the early 2010s and has since expanded to serve mid-sized enterprises, adding capabilities like AI-assisted routing, machine-learning analytics, and enhanced security.

Applications: Used in IT services, facilities management, home services, field service operations, utilities, and manufacturing maintenance.

Reception: Reviewers highlight ease of deployment, flexible configuration, and a comprehensive feature set as strengths. Potential drawbacks include the complexity of initial setup for very large organizations and ongoing subscription costs.