digitoimisen

Digitoimisen is a Finnish term describing the planning, implementation, and operation of digital services and processes within organizations. It covers digitization of workflows, data management, and user interactions to run operations primarily in digital form, combining strategic and day-to-day activities such as governance, technology choices, and maintenance of digital assets.

Key elements include digital strategy, IT architecture, data governance, cybersecurity, user-centered design, system integration, and automation (for example, workflow automation and robotic process automation). Effective digitoimisen requires alignment between strategy and operations, adequate funding, change management, and a skilled workforce.

In practice, the term is widely used in Finnish public administration and industry to describe digitalization efforts such as online citizen services, digital payments, data sharing, cloud adoption, and integrated service platforms. Benefits typically cited are improved efficiency, accessibility, transparency, and data-driven decision making, while challenges include interoperability, privacy and security risks, the digital divide, and the burden of maintaining legacy systems.

Related topics include digitization, digital transformation, e-government, and IT governance. The concept of digitoimisen is closely tied to broader national strategies for digital public services and organizational innovation, and its emphasis can vary by sector and organizational context.