caissiers

Caissiers (singular caissier; feminine caissière) are workers who manage monetary transactions for customers at points of sale and similar settings. They handle cash, credit and debit card payments, checks, and other forms of payment, provide receipts, give change, and assist with refunds or exchanges. They also balance the cash drawer at the end of their shift, record transactions, and help ensure accuracy and security in everyday dealings. In many countries, caissiers work in retail stores, supermarkets, pharmacies, airports, restaurants, banks, post offices, and other service environments.

Key responsibilities include greeting customers, scanning or pricing items, applying promotions, processing payments, and ensuring compliance with store policies and legal requirements for cash handling. They must protect cash and sensitive information, prevent theft, and report discrepancies. Essential skills include basic math, attention to detail, good communication, and familiarity with point-of-sale systems. Depending on location, bilingual abilities may be advantageous in customer service roles.

Training and career paths: Many caissiers enter the workforce in entry-level positions with high school education or equivalent. On-the-job training covers POS software, cash-handling procedures, returns, and safety protocols. In banks or financial institutions, caissiers or tellers may undergo more formal training and testing.

Trends: The role is influenced by automation and growing use of cashless payments. Self-checkout and mobile wallets change task mix but increase the need for customer assistance, security mindfulness, and problem-solving. Shifts often include evenings and weekends, with potential advancement to supervisory or cashier-management roles.