bókunarkerfi

Bókunarkerfi, literally reservation system, is software used to manage bookings for services such as accommodations, tours and events. Its main purpose is to streamline the process of recording availability, setting prices, creating reservations, handling guest data, and coordinating communications with customers.

Typical features include inventory and rate management, a reservations calendar, guest communications (confirmations, reminders, updates), payment processing and invoicing, customer relationship management (CRM), and reporting and analytics. Many bókunarkerfi support multi-property setups, multiple currencies and tax rules, and offer channel management through connections to online travel agencies (OTAs) and distribution platforms, as well as APIs for integration with a property's website, payment gateways and property management systems (PMS).

Deployment options vary between on-premises and cloud-based solutions. Cloud-based systems are common today, offering accessibility from multiple devices and automatic updates. Important considerations include data security, privacy regulations such as GDPR, reliability, ease of use, localization and language support, and the ability to migrate data from previous systems. The choice of a bókunarkerfi depends on business size, the number of properties, required integrations, and the complexity of pricing and tax rules.