avvikshåndteringsmetoder

Avvikshåndtering, often translated as deviation management or incident management, is a systematic process used by organizations to identify, report, analyze, and resolve deviations from expected standards, procedures, or outcomes. These deviations, or avvik, can range from minor errors in data entry to significant safety incidents or product defects. The primary goal of avvikshåndtering is to prevent recurrence and continuously improve processes, products, and services.

The process typically begins with the identification of an avvik, which can be done by any employee or through automated systems. Once identified, the avvik must be reported through a defined channel, often a specific form or software system. Following reporting, a thorough investigation is conducted to understand the root cause of the deviation. This often involves gathering evidence, interviewing relevant personnel, and using analytical tools.

Once the root cause is established, corrective and preventive actions (CAPA) are developed and implemented. Corrective actions aim to address the immediate consequences of the avvik, while preventive actions are designed to stop similar issues from happening in the future. The effectiveness of these actions is then monitored and evaluated.

Effective avvikshåndtering is crucial for maintaining quality, ensuring safety, complying with regulations, and fostering a culture of continuous improvement. It provides valuable insights into the strengths and weaknesses of an organization's operations, enabling proactive problem-solving rather than reactive damage control.