avvikshåndteringer

Avvikshåndtering, often translated as incident management or deviation handling, is a systematic process used by organizations to identify, report, analyze, and resolve deviations from expected standards, procedures, or outcomes. The primary goal is to prevent recurrence of these deviations and to improve overall operational performance and safety.

The process typically begins with the identification of an avvik, which can range from a minor error in documentation to a significant safety hazard or a failure to meet quality targets. Once identified, the avvik is formally reported through established channels, often involving a designated reporting system or form. This reporting ensures that the issue is documented and brought to the attention of the relevant personnel.

Following reporting, an analysis phase is conducted to understand the root cause of the avvik. This involves investigating the circumstances surrounding the deviation to determine why it occurred. Various analytical tools and techniques, such as root cause analysis (RCA), fishbone diagrams, or the 5 Whys method, may be employed.

Once the root cause is identified, corrective and preventive actions (CAPA) are developed and implemented. Corrective actions aim to address the immediate problem and mitigate its impact, while preventive actions focus on eliminating the root cause to avoid future occurrences. The effectiveness of these actions is then monitored and evaluated.

Avvikshåndtering is a crucial component of quality management systems, risk management, and continuous improvement initiatives. It fosters a culture of accountability and learning within an organization, helping to maintain standards, enhance efficiency, and ensure compliance with regulations.