atera

Atera is a cloud-based IT management platform designed for managed service providers (MSPs) and IT professionals. The platform combines remote monitoring and management (RMM), remote access, ticketing, and billing into a single integrated solution, allowing providers to manage client devices and networks from a centralized console. Agents installed on customer endpoints collect performance data, monitor uptime, and enable remote troubleshooting.

Key features of Atera include real-time monitoring and alerting, remote control of endpoints, automation of maintenance tasks and scripts, patch management, software deployment, IT documentation, and integrated professional services automation (PSA) with invoicing. The system supports multi-tenant operation, role-based access control, and reporting, and offers API integrations to extend functionality and connect with other business tools. As a cloud service, Atera aims to minimize on-site infrastructure while supporting scalable MSP operations across multiple clients.

In practice, Atera is used by MSPs to streamline service delivery, onboarding, and billing for a portfolio of clients. It positions itself among other MSP platforms by offering an all-in-one solution that spans monitoring, support, and financial workflows, reducing the need for separate tools. The platform is marketed to IT service providers worldwide and is commonly contrasted with other RMM/PSA suites in the market.

Atera may refer to other uses in different contexts; this article focuses on the IT management platform.