asiakashallintajärjestelmien
Asiakashallintajärjestelmä, often abbreviated as CRM (Customer Relationship Management), is a type of software designed to help businesses manage and analyze customer interactions and data throughout the customer lifecycle. The primary goal of a CRM system is to improve customer service relationships, assist in customer retention, and drive sales growth.
These systems typically store information about current and potential customers, including contact details, purchase history, service
Key functionalities of CRM systems include contact management, lead tracking, sales forecasting, marketing automation, and customer
The implementation of a CRM system can lead to increased efficiency, better customer satisfaction, and ultimately,