Vertrauensperson

Vertrauensperson is a term used in German-speaking countries to describe a designated person within an organization who serves as a confidential contact for others to seek guidance, report concerns, or request support. The role is typically defined by organizational policy rather than by a single statutory office, and it centers on trust, discretion, and safeguarding privacy.

In workplace contexts, a Vertrauensperson may be appointed by the employer or by employee representatives to act as an intermediary between staff and management. Common tasks include listening to concerns about harassment, discrimination, unfair treatment, or other workplace issues; explaining available procedures and rights; assisting in navigating complaints or conflict resolution; and facilitating communication while maintaining confidentiality to the extent permitted by policy and law.

In educational settings, a Vertrauensperson often serves as a confidential advisor or counselor for students, addressing issues such as bullying, personal difficulties, or family problems. They help students access appropriate support services or authorities and provide a discreet channel for reporting problems.

Beyond work and school, the term may apply in health care, public administration, or social services, where a Vertrauensperson functions as a liaison, advisor, or safeguarding contact according to relevant policies and legal requirements. The exact duties and the scope of confidentiality vary by country, organization, and applicable data protection rules.

Overall, the Vertrauensperson aims to improve communication, promote fair treatment, and provide discreet assistance while respecting privacy and legal constraints.