Unterstützungsfunktion

Unterstützungsfunktion is a German term that translates to "support function" or "auxiliary function" in English. It generally refers to any activity or role within an organization that does not directly contribute to the core product or service delivery but is nonetheless essential for the smooth and effective operation of the enterprise. These functions are often internalized and performed by dedicated departments or individuals within the company.

Examples of common Unterstützungsfunktionen include human resources, accounting, IT support, legal services, and administrative departments. While these departments may not be involved in the manufacturing of a product or the direct provision of a service to a customer, their work enables the primary functions to operate efficiently and legally. For instance, human resources handles recruitment, payroll, and employee relations, ensuring that the organization has the necessary skilled personnel and that legal employment standards are met. IT support maintains the technological infrastructure, allowing other departments to perform their tasks.

The strategic importance of Unterstützungsfunktionen lies in their ability to facilitate, optimize, and govern the core business activities. Inefficient or poorly managed support functions can create bottlenecks, increase costs, and negatively impact the overall performance of an organization. Conversely, well-executed support functions can provide a competitive advantage by increasing operational efficiency, reducing risks, and fostering a positive working environment. In some cases, organizations may choose to outsource certain support functions to external providers if it proves more cost-effective or if specialized expertise is required.