Tandemstøtte

Tandemstøtte, or tandem support, is a service model used in welfare, education, and health services. It denotes a structured arrangement in which two support persons work together in close collaboration with a user. The two practitioners coordinate planning and execution of supports, share responsibilities, and maintain joint contact with the user and other professionals. This model aims to provide more stable, responsive, and holistic assistance compared with single-worker support.

Tandemstøtte is often applied for individuals with complex or fluctuating needs, such as students with multiple support requirements, people with developmental or mental health needs, or older adults requiring assistance with daily activities. The approach can be used in school settings, residential care, and outreach work, and may involve co-planning, joint observation, and simultaneous delivery of services. Implementation typically requires formal agreements, clear goals, scheduling, and documentation, as well as training in collaborative practice and conflict resolution. There are several possible configurations: both workers present with the user at the same time; a rotating pair providing overlapping coverage; or a primary- and secondary-support model with clear handover processes.

Proponents argue that tandemstøtte improves safety, consistency, and user empowerment by reducing reliance on a single worker and enabling richer observational data. Critics point to higher staffing costs, logistical complexity, and potential role ambiguity. As with other personal support models, success depends on shared goals, mutual respect, and effective communication.

See also: personal assistance, co-therapy, supported employment.