TQMperiaatteet

TQM, or Total Quality Management, is a management approach that aims to improve the quality of products, services, and processes through the involvement of all employees. It was developed in the 1980s by Japanese management consultants and has since been adopted by organizations worldwide. The core principles of TQM include continuous improvement, customer focus, and the involvement of all employees in the quality improvement process.

The TQM approach emphasizes the importance of long-term planning and the use of data to drive decision-making. It encourages organizations to set clear goals and objectives, and to use a variety of tools and techniques to monitor and measure progress. These tools may include statistical process control, process mapping, and root cause analysis.

One of the key features of TQM is its emphasis on the involvement of all employees in the quality improvement process. This is achieved through training and education, as well as the creation of cross-functional teams that are responsible for identifying and addressing quality issues. The goal is to create a culture of continuous improvement, where employees are empowered to make decisions and take action to improve the quality of their work.

TQM has been shown to be effective in a wide range of industries, from manufacturing to healthcare to service industries. It has been credited with helping organizations to improve their products and services, reduce costs, and increase customer satisfaction. However, it is important to note that the success of TQM depends on the commitment and involvement of all employees, as well as the organization's ability to create a culture of continuous improvement.