Sitehelps

Sitehelps is a term used to describe on-site assistance features integrated into websites and web applications. It denotes systems and resources that help users navigate, understand, and utilize a site. Typical elements include contextual help, product tours, searchable documentation, and channels for direct support, such as chat widgets.

Core components often include contextual tooltips that appear near UI elements, guided onboarding tours, FAQs, knowledge bases, and in-app messaging. Accessibility and localization are common design considerations, and some implementations support multi-language content and screen-reader compatibility.

Sitehelps can be delivered through built-in platform features, third-party widgets, or dedicated digital adoption platforms. They are integrated with triggers based on user actions, page context, or error states, and may collect anonymous usage data to improve guidance.

The approach is used by software-as-a-service products, e-commerce sites, and corporate portals to reduce support loads and improve user onboarding and self-service. Effectiveness depends on nonintrusiveness, accuracy, up-to-date content, and a balance between guidance and user autonomy.

Because "sitehelps" is used as a descriptive term rather than a single product, it encompasses a range of implementations and practices. Key considerations include privacy and data handling, performance impact, accessibility, and interoperability with existing help systems.