Servicedossiers

Servicedossiers are structured digital records that compile essential information about a service to support governance, operations, and assurance. They function as a consolidated reference that links specifications, performance data, and governing artifacts.

A servicedossier typically includes metadata (owner, lifecycle stage, version), service description and scope, configuration items and dependencies, service level agreements and metrics, incident and problem history, change records, compliance and security documentation, licensing and cost data, access controls, and provenance information such as authors and timestamps. Artifacts may be stored as linked documents, records in a CMDB, or embedded files.

Purpose and use: They are used in IT service management, product lifecycle management, vendor management, and audit readiness. By consolidating data, servicedossiers support decision making, change impact analysis, compliance reporting, and incident response.

Lifecycle and governance: Servicedossiers are maintained across the service lifecycle, created during design or onboarding, updated with changes, decommissioned or archived when the service ends. Access control and versioning are important to preserve integrity and traceability.

Relationships and standards: They often align with broader data governance practices and may use standardized metadata schemas or ontologies to enable interoperability with service catalogs, CMDBs, and reporting tools. The concept can vary by organization but generally serves as a centralized service record.