Requestek

Requestek is a term used in software engineering to describe a modular framework for managing cross-service requests from users and systems. The goal is to provide a centralized, auditable channel for intake, routing, fulfillment, and closure of requests, regardless of the originating service or team. In practice, a Requestek-inspired platform exposes an intake API or UI, applies routing rules, assigns ownership, tracks progress with SLAs, and records an immutable audit log.

The architecture emphasizes API-first design and extensibility. Core components typically include an intake endpoint, a routing engine with rule sets, a task queue or worker pool, an escalation and notification system, and automation hooks that trigger workflows across services. Integrations with ticketing systems, chat platforms, CRM tools, and chatops are common, along with webhooks for event-driven updates. Deployments may be cloud-based or on-premises, and platforms may offer both REST and GraphQL interfaces.

Applications include IT service desks, product feedback management, customer support, and internal workflow orchestration in microservice environments. Benefits cited include improved visibility, standardized handling of heterogeneous requests, and the ability to enforce SLAs. Potential downsides include setup complexity and the need for governance to prevent automation sprawl.

See also: API management, workflow automation, ticketing systems, service orchestration.