Ratedriven

Ratedriven is a software development company that offers a platform designed to help businesses manage and optimize their customer feedback and reviews. The platform aggregates reviews from various sources, allowing companies to monitor their online reputation in one central location. Key features of Ratedriven include tools for responding to customer feedback, identifying trends in reviews, and gaining insights into customer sentiment.

The company aims to assist businesses in improving their customer service by providing actionable data derived from customer reviews. This data can be used to address common complaints, highlight areas of strength, and enhance overall customer satisfaction. Ratedriven's services are utilized by a range of businesses, from small enterprises to larger corporations, seeking to leverage customer feedback for business growth and operational improvements.

Ratedriven's platform often integrates with other business systems, such as CRM (Customer Relationship Management) software, to provide a more comprehensive view of customer interactions. The company emphasizes the importance of proactive reputation management and believes that by actively engaging with customer feedback, businesses can build stronger customer relationships and a more positive brand image. The core functionality revolves around simplifying the process of collecting, analyzing, and acting upon customer-generated content.