QScores

QScore is a set of metrics designed to measure the credibility of real-time comments and feedback on social media and other digital platforms. Developed by Medallia, a software company specializing in customer experience and feedback management, QScore aims to provide a reliable and data-driven approach to evaluating the quality of online content.

QScore uses a weighted formula to calculate a score for each comment, based on factors such as relevance, helpfulness, and sentiment. The score is then used to rank comments, with higher scores indicating more credible and valuable input. This allows businesses and organizations to focus on the most helpful and relevant feedback, rather than getting bogged down by noise or irrelevant comments.

Medallia markets QScore as a way to improve customer experience, loyalty, and business outcomes by leveraging the power of real-time feedback. By identifying the most credible and actionable comments, organizations can respond more effectively to customer concerns, identify areas for improvement, and make data-driven decisions to drive business growth.

QScore is based on Medallia's advanced analytics and artificial intelligence (AI) capabilities, which enable the platform to quickly process and analyze large volumes of data from various sources, including social media, email, and online forms. QScore is being used by a range of organizations across various industries, including retail, healthcare, and financial services.