PickupDelivery

Pickupdelivery is a logistics concept that combines customer pickup and home delivery of goods, enabling a single order to be fulfilled through multiple fulfillment options. It is widely used in retail, e-commerce, groceries, and food service, allowing customers to decide whether to collect items themselves or have them transported to a specified location.

Within a pickupdelivery workflow, orders are associated with inventory at a distribution center or store. Customers may place orders online or via mobile apps, select pickup or delivery, and receive notifications with status and estimated times. For pickups, verification at the pickup point—such as a receipt, QR code, or ID check—ensures correct item retrieval. For deliveries, couriers or drivers perform last-mile transport and obtain proof of delivery.

Common formats include buy online, pick up in store (BOPIS), curbside pickup, and locker-based pickup, as well as standard home delivery. Some systems combine options, offering split fulfillment where part of an order is picked up at a store and the remainder delivered.

Benefits include improved shopper convenience, faster revenue capture, and potentially lower delivery costs through efficient routing and inventory sharing. Challenges include inventory accuracy, peak demand management, theft or loss at pickup points, scheduling conflicts, and higher last-mile complexity for delivery.

Technology supports pickupdelivery through order management, inventory visibility, route optimization, real-time tracking, and contactless handoffs. Data analytics help balance inventory across locations and optimize pickup windows and delivery routes.