Palvelusmuotoja
Palvelusmuotoja, which translates to "service forms" or "types of service" in English, refers to the various ways in which services are offered and delivered. This concept is particularly relevant in fields like customer service, business operations, and the public sector, where understanding the different structures and modalities of service provision is crucial for effective management and customer satisfaction.
These forms can be categorized based on several factors. One key distinction is between tangible and intangible
Furthermore, palvelusmuotoja can differ in their delivery channels. Services can be delivered in person, over the