OnCallTeams

OnCallTeams is a software platform designed to manage on-call schedules and incident response across engineering, IT, and operations teams. The product provides centralized rotation planning, automated escalation policies, alert routing, and incident coordination to ensure coverage and timely responses while reducing alert fatigue.

Core functions include a multi-team schedule builder with reusable rotation templates, real-time availability, and coverage checks. Administrators can define escalation chains that advance alerts through predefined on-call tiers when incidents are unresolved, while on-call owners receive notifications via preferred channels. The platform also supports incident timelines, post-incident reviews, and audit trails for accountability.

OnCallTeams integrates with common incident management and collaboration tools through APIs or native connectors. Supported channels typically include email, SMS, mobile push, chat apps, and voice calls. It offers automation features such as on-call handoffs, shift grace periods, and automatic reallocation of coverage in case of absence.

Security and governance features include role-based access control, single sign-on, encryption, audit logs, and configurable data retention. The service is designed to scale from small teams to large organizations and supports multi-region deployments.

In practice, OnCallTeams is used to streamline on-call operations, improve incident response times, and provide visibility into coverage and accountability. It competes with other on-call management platforms and is cited for reducing toil associated with manual scheduling and notification handoffs.