LiveAgent

LiveAgent is a cloud-based customer support software platform that consolidates live chat, ticketing, and knowledge management into a single solution for service teams. The platform is designed to centralize customer communications across multiple channels, including website chat, email, and social media, and to streamline handling of inquiries and issues.

Key features include a real-time live chat widget for websites and mobile apps, a shared inbox for ticket management, a customizable ticketing system with automation and service level agreements, a knowledge base, call center features, and reporting and analytics. The software supports multi-channel engagement, agent collaboration, and real-time collaboration on tickets. It also offers templates, macros, and rule-based workflows to improve efficiency.

LiveAgent is offered primarily as a cloud-based service with web access and mobile apps for iOS and Android. The platform provides an API and a range of integrations with third-party tools such as CRM systems, ecommerce platforms, and social networks, allowing teams to connect customer data and automate workflows. It can be customized with widgets, branding options, and user roles to fit organizational needs.

Users and organizations in ecommerce, software as a service, IT services, and other customer-facing industries use LiveAgent to manage support requests, reduce response times, and measure performance through built-in reporting.