Leveranciersondersteuning

Leveranciersondersteuning is a Dutch term referring to activities undertaken to support suppliers in the context of procurement and supply chain management. It encompasses the processes, tools, and services that help suppliers comply with buyer requirements, integrate with buyer systems, and continuously improve performance. The aim is to facilitate collaboration, reduce lead times, improve quality, and mitigate risks across the supplier base.

Scope includes supplier onboarding and qualification, contract management and compliance monitoring, training and knowledge transfer, technical support and system integration (such as EDI or supplier portals), data exchange and performance dashboards, and ongoing supplier development and risk management. Activities may be delivered by dedicated supplier managers, procurement teams, or through shared services and IT support. Key outputs include supplier scorecards, risk assessments, documentation, and standardized workflows.

The process typically involves supplier qualification, onboarding, setup of data interfaces, performance monitoring, and periodic review. Governance assigns roles such as supplier manager, category manager, and IT liaison, with metrics like on-time delivery, quality defect rate, supplier responsiveness, and risk score.

Benefits include improved supplier performance, higher compliance with procurement policies, better transparency, and resilience in the supply chain. Challenges can include initial setup costs, complexity of integrations, data quality, and cybersecurity considerations. Leveranciersondersteuning is often positioned within broader supplier relationship management and procurement strategies, and it intersects with supplier development, SRM, and supply chain risk management.

Related topics: supplier relationship management, procurement, vendor management, onboarding, supplier portal.